Field Service Industrial Engineer
Job Description
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Job Overview: We are seeking a dynamic and experienced Industrial Engineer with a strong focus on field service improvements. The ideal candidate will have a deep understanding of continuous improvement initiatives, with hands-on experience in applying Toyota Manufacturing Concepts, Kaizen events, Gemba walks, and advanced problem-solving techniques like 5 Whys and Fishbone Diagrams. You will be responsible for driving process improvements, developing troubleshooting aids using AI, and documenting procedures to enhance the efficiency of global field service operations. This role requires cross-functional collaboration with global teams to implement best practices and optimize performance across various operational regions.
Key Responsibilities:
Continuous Improvement & Process Optimization:
- Lead and facilitate Kaizen events, Gemba walks, and other continuous improvement initiatives to identify inefficiencies and drive improvements in field service operations.
- Apply Toyota Manufacturing Concepts (Lean, JIT, Jidoka) to optimize workflows, reduce waste, and enhance service delivery.
Root Cause Analysis:
- Utilize advanced problem-solving tools such as 5 Whys and Fishbone Diagrams to perform root cause analysis and identify corrective actions to eliminate operational issues.
- Work with cross-functional teams to implement long-term solutions.
Process Mapping & Documentation:
- Map current and future state processes using process mapping tools to visualize opportunities for improvements.
- Document and standardize procedures and workflows to ensure consistency and repeatability across all field service operations globally.
AI Integration for Troubleshooting:
- Collaborate with AI teams to develop and implement troubleshooting aids powered by AI, providing field teams with advanced tools to improve diagnostic accuracy and repair times.
- Design training materials and user guides to ensure smooth adoption of AI tools in the field.
Global Best Practices & Collaboration:
- Work with global field service teams to analyze current operations and apply best practices that drive operational excellence.
- Serve as a key liaison between regional operations and global teams, ensuring consistent communication and the alignment of strategies.
Facilitation & Leadership:
- Lead cross-functional teams in continuous improvement projects, ensuring clear objectives and measurable outcomes.
- Train and mentor field service teams on continuous improvement methodologies, process mapping, and root cause analysis techniques.
Performance Monitoring & Reporting:
- Collect, analyze, and report key performance indicators (KPIs) to measure the effectiveness of improvement initiatives.
- Recommend and implement corrective actions based on data analysis to meet or exceed performance goals.
Change Management & Stakeholder Engagement:
- Manage change initiatives, ensuring smooth transitions and adoption of new processes within field service teams.
- Engage with stakeholders at all levels to ensure buy-in and support for process improvement initiatives.
Qualifications:
- Bachelor's degree in Industrial Engineering, Operations Management, or related field. Master’s degree is a plus.
- 5+ years of experience in industrial engineering with a focus on field service operations or similar environments.
- Proven expertise in continuous improvement methodologies, particularly Lean, Six Sigma, and Toyota Manufacturing Concepts (Kaizen, Gemba, etc.).
- Strong experience in process mapping, current and future state analysis, and documentation of standard operating procedures (SOPs).
- Hands-on experience in using 5 Whys and Fishbone Diagrams to conduct root cause analysis and resolve operational challenges.
- Familiarity with AI applications in troubleshooting and field service environments.
- Excellent facilitation and communication skills with the ability to engage and collaborate with global teams.
- Strong project management skills and ability to drive results in a fast-paced environment.
Preferred:
- Certification in Lean Six Sigma (Green Belt, Black Belt) or similar.
- Experience working in a global, multi-cultural environment.
- Knowledge of field service management software and systems.
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.