Customer Program Manager
DESCRIPTION DE L'EMPLOI
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Role
- Primary contact for customer
- Accountable for speed of issue resolution
Job Description/Responsibilities
- Implements and leads the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)
- Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis
- Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way
- Ensures all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled
- Manages customer expectations to ensure complete alignment with the Contract objectives and goals
- Plan and schedule Contract timelines and milestones using the appropriate tools. Responsible for the milestones and deliverables.
- Develop and deliver progress reports, presentations and other Contract documentation, internally and to the customer.
- Coordinate all activities related to the Contract implementation and ongoing activities.
- Focus should be in the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.
- Ensure customer is satisfied with contract
- Manage and lead weekly call with customer
- Escalate issues when required
- Builds relationship with customers
- Schedule upcoming work with Field Service teams
Qualifications
- Familiar with preform or plastics manufacturing environment. Understands plants KPI.
- Project Management experience
- Mechanical or electrical engineering or equivalent experience
- A minimum of 5 years’ work experience gained in a similar work environment.
- Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset
- Customer-focused attitude
- Excellent communication and coordination skills
- Strong organizational and project management skills
- Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members
- Experience or knowledge of CRM, ERP, CPQ systems
- Sales attitude and capacity to judge business requirements
- Good knowledge of all MS Office applications.
- Logical thinking capabilities and continuous improvement attitude
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.