Lead Processing Specialist-Husky (India) Delhi
DESCRIPTION DE L'EMPLOI
Job Purpose
Candidate in this position will be responsible for owning and qualifying marketing generated leads, engaging with prospects through various channels, documenting customer communication, and ensuring accurate data management. They will work closely with internal teams, nurture leads at different stages, and actively contribute to revenue growth through effective lead management strategies.
Key Responsibilities/Areas Of Accountability:
- Ownership of the lead until it is disqualified or qualified to an opportunity
- Research on all incoming leads and processing based on the Decision Tree
- Engage with prospects through phone calls, emails, WhatsApp, Wechat and Telegram
- Document details regarding customer communication, perform data matching within the CRM and monitor data for errors and issues
- Systematic follow-up of the leads within the designated time frame
- Work closely with the Marketing Managers, Product Managers, and be a liaison to Sales Team, especially as it relates to generating sales qualified leads
- Convert SQLs by following up on inbound leads
- Contribute to Lead Management Team KPI’s
- Identify and prospect for new customers, e.g. cold calling campaigns
- Partner with marketing communications, product marketing, and sales for training and business objectives to effectively serve prospects and customers
- Report on the SQL leads during Lead Management Meetings
- Nurture leads and contacts at various stages of their journey
- Nurture disqualified leads based on their scoring
- Prepare for and attend all department meetings, team meetings, and training sessions to increase knowledge, skills and contribute to revenue growth.
- Attend and influence potential customers at vertical specific trade shows, events, conferences, as required.
Critical Capabilities
- Customer service oriented personality
- Strong interpersonal skills and ability to develop relationships and communicate with all levels of management
- A great command of English and Hindi. Other languages are an asset.
- Effective working relationship with team members and managers across geographical locations
- Comfortable with MS office and online research techniques. Experience with CRM software is an asset
- Positive and analytical mindset, demonstrating a sense of urgency and empathy towards customers
- Must be willing to attend evening meetings approximately once per week to collaborate with team members in Luxembourg and Canada
- A solid understanding of external corporate communications and organizational development principles and best practices
- Proactive self-starter who is able to work independently and take ownership of tasks with minimum supervision
- Flexible and comfortable with change
- Positive attitude, detail-oriented, able to prioritize tasks, and meet deadlines.
Requirements
- EDUCATION: University degree in Marketing, Sales and Communication or Business Administration
- Outstanding communication skills
- Fluent in English and Hindi. Other languages are a plus (spoken/written)
Experience
- Minimum 2-4 years related experience involving direct customer communication preferably in an international environment, preferably in a similar role.
Qualification
- Strong communication and presentation skills
- Customer-centric mindset with a problem-solving orientation
- Comfortable with MS Office and online research techniques. Experience with CRM software is a plus.
- Familiarity with Husky products and/or experience in the packaging industry is a plus.
- Positive attitude, detail-oriented, able to prioritize tasks, and meet deadlines.
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.