Product Support Specialist
DESCRIPTION DE L'EMPLOI
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
As part of a dynamic customer focused team, you will be responsible to organize and lead service and process optimization activities (SIF’s) to support customer requests. You will be responsible for organizing the Operations and Engineering teams to find root cause and communicate with the RSM.
The Product Support Specialist is responsible for resolving after sale customer issues and problems through telephone support or site visits. Specific duties include;
- Working with a cross functional team (including field service and internal manufacturing/engineering resources) to identify root cause of the issue (SIF) and apply a containment or solution for the customer in the fastest time possible
- Ensure containments and issues are well documented and searchable by other SIF Specialists and Call Centre
- Ensure knowledge of the issue is transferred in the form of troubleshooting guides
- Identify patterns of failures and raise awareness through SIR proposal
- Providing knowledge and expertise in support to the Service and Sales organization
- Communicating effectively in both written and verbal form to customers and Husky
- Analyzing and reporting potential Product (Mold, Machine, Hot Runner) problems
- Recommending preventative maintenance for Husky Products
- Recommending Husky Product quality improvements
- Analyzing and reporting customers site findings
- Assisting with preparation of manuals
- Troubleshooting in house and for customers
- Supporting Research and Development activities
- Travel: approximately 10-15%
- Post-Secondary education or equivalent work experience
- 5 - 10 years of experience with Injection Molding Industry with emphasis on troubleshooting and diagnostic processes
- Proficient with computers (MSOffice, BAAN IV/LN, E-mail, Blue Print Reading, Schematic Drawings)
- Knowledge of Husky Products and Systems
- Injection molding principles
- Mechanical aptitude
- Analytical skills
- Technical report writing skills
- College Diploma in Mechanical/Hydraulics/Plastics Engineering or equivalent experience
- Minimum 5 years relevant experience
- Plastics processing experience is an asset
- CAD (unigraphics is an asset)
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.