职位描述

Are you looking to join a world-class manufacturing organization? At Husky Technologies^TM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – we want you to join the Husky Technologies^TM team!

What we offer

• Excellent benefits package and retirement savings plans as well as life insurance program
• Competitive vacation policy promoting work-life balance
• Challenging career opportunities and growth 
• Opportunity to work, innovate and collaborate with passionate people who drive change
• Amazing team – we are the best in the world at what we do!

Husky Technologies^TM Campus

• Large, beautiful campus with clean, state-of-the-art air-conditioned offices and manufacturing facilities with high air quality, climate control and outstanding safety records
• Onsite fitness and wellness center
• Organized out- and indoor sports activities such as beach volleyball, running teams, and bicycle teams
• Access to onsite medical practitioners
• Onsite cafeterias with fresh and healthy meal options
• Free parking

Job Description

As a member of the Customer Success Management (CSM) Europe team, you will be responsible for managing Advantage + Elite Contracts from order intake to delivery as well as to achieve the key performance indicators of the product. In this role, you will be a key contact for customers to ensure customer satisfaction and contract renewal.

You will report to the Director Customer Success located in Luxembourg.

Responsibilities

• Implements and leads the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)

• Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis

• Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way

• Ensures all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled

• Manages customer expectations to ensure complete alignment with the Contract objectives and goals Plan and schedule Contract timelines and milestones using the appropriate tools. Responsible for the milestones and deliverables.

• Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.

• Coordinate all activities related to the Contract implementation and ongoing activities.

• Focus should be in the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.

• Ensure customer is satisfied with contract Manage and lead weekly call with customer Escalate issues when required Builds relationship with customers Schedule upcoming work with Field Service teams

Qualifications

• Familiar with preform or plastics manufacturing environment. Understands plants KPI.

• Project Management experience

• Mechanical or electrical engineering or equivalent experience

• A minimum of 5 years’ work experience gained in a similar work environment

• Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset

• Customer-focused attitude

• Excellent communication and coordination skills

• Strong organizational and project management skills

• Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members

• Experience or knowledge of CRM, ERP, CPQ systems

• Sales attitude and capacity to judge business requirements

• Good knowledge of all MS Office applications

• Logical thinking capabilities and continuous improvement attitude

• Fluent in English; Arabic and/or Turkish command is a must

Husky Technologies^TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies^TM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.